We'll help you sort it out.
Something not working in the app or in a room? Email us and we'll look into it. We answer in English and Swedish.
We normally reply within a few working days.
Party Room problems
Party Room needs an internet connection. Try this before emailing:
- Check that everyone in the group is online.
- Let the host create the room again and share a new room code or QR code.
- Make sure the room code is typed exactly as shown.
- Make sure everyone runs the same, latest version of the app.
A purchase that doesn't show up
If a game you bought isn't unlocked: try “Restore purchases” in the app's store section and make sure you're signed in with the same App Store or Google Play account used for the purchase. Still stuck? Email us with the store receipt.
Include this in your email
The more we know, the faster we can help.
- Phone model and operating system (for example iPhone 13, iOS 18).
- App version.
- What happened, and what you expected instead.
- Roughly when the problem occurred.
Personal data and deletion
Want to know what data we hold about you, correct it or have it deleted? Email support@playravly.com with “Personal data” in the subject line.
Never send us this
Never send passwords, card or account details, or private in-game answers. We will never ask you for that kind of information.