We will help you sort it out.
Something not working in the app, in a room or with a purchase? Email us and we will look into it. We reply in Swedish and English.
We usually reply within a few business days.
Party Room problems
Party Room requires an internet connection. Go through these steps in order:
- Check the internet connection, the room code and that the room is still active.
- Try to rejoin in the app.
- Make sure everyone is running a current, compatible version of the app.
- Create a new room as a last resort. Earlier game progress may be lost.
Restore purchases
Open Store or Settings in the app and choose Restore purchases. You need an internet connection and the same store account that was used for the purchase. Restoring is not a new purchase. Contact support if the content is still missing.
Purchases are tied to the store account that made them. We cannot move purchases between different Apple accounts or between iOS and Android. Refunds are handled by the store under its own rules.
Include this in your email
The more we know, the faster we can help.
- App version (found under Settings in the app).
- Device model and OS version, for example iPhone 13 with iOS 18.
- Approximate time and what happened.
- For purchases: product name, date and, if needed, the order reference from the store. Mask personal details that are not needed. Do not send the full receipt as a first step.
Personal data
Want to know what data we hold about you, correct it or request deletion? Email support@playravly.com with Personal data in the subject line. We will help you in line with the privacy policy and applicable rules.
Responsible play
Read our guidelines for safe and voluntary game nights.
Never send us this
Never send passwords, card numbers, API keys or private game answers. We will never ask you for that kind of information.